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Annual Report
& Accounts 2020

Strategic value realised through sale of Viridor, well positioned for new regulatory delivery period

2019/20 has been a landmark year for Pennon culminating in the announcement in March 2020, of the proposed sale of Viridor. The transaction recognises the strategic value that has been created over many years.

Business model

COVID-19: staying resilient during a global pandemic

In 2020 the impact of the coronavirus pandemic was felt across the world.

At Pennon Group, our people – many of whom are designated key workers – have been working hard to ensure services to customers and communities are maintained despite the challenging circumstances. Their health, safety and wellbeing remains our top priority.

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South West Water

In order to continue to provide the level of service customers expect while ensuring their safety and that of employees, South West Water enacted its contingency planning. In line with Government guidance, and in coordination with regulators, industry and supply chain colleagues, this included the implementation of new working processes for frontline staff, additional safety precautions on sites, remote working support, regular engagement with the region’s local resilience forum, and a range of employee relations measures to support employees.

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Viridor

Similarly, at Viridor, additional measures were implemented to prioritise the health and welfare of employees and customers and reduce the risk of any exposure to the virus. While household waste recycling sites were temporarily closed, the committed and hard-working teams from Scotland to Cornwall have continued to collect and process waste and materials from households and businesses, including the NHS.

Across the Group, from frontline workers to back office functions, we recognise and thank our people for their ongoing efforts during COVID-19.

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Our
operations

Pennon is focused on the responsible and sustainable provision of essential utility services and environmental infrastructure.

Our operations

EBITDA underlying

£563m 2018/19: £546m (+3.1%)

EPS statutory

47.7p 2018/19: 51.1p (-6.7%)

Capital investment

£339m 2018/19: £396m (-14.3%)

Dividend

43.77p 2018/19: 41.06p (+6.6%)

Group highlights

Strong financial and operational performance in 2019/20 provides a solid platform for further progress.

Group highlights
Woman and child recycling

Sustainability at the heart of the business

Built around our environmental, social and governance (ESG) framework, our sustainability strategy helps us to focus on the positive impact we can have on the communities we serve, and on the environment that we rely on. It supports the creation of value – financial, social and environmental – for our shareholders and stakeholders.

Discover our Priority programmes

Our
stakeholders

The sector we operate in is high profile with a wide stakeholder group. We are committed to listening, engaging and reflecting our stakeholders’ needs and priorities in our business plans and operations.

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stakeholders
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